Terms of Service

Beagle is a message relay and matching service. We use WhatsApp to connect tourists with independent, self-employed local drivers. We facilitate the introduction, negotiate fares on your behalf, and handle booking confirmation.

We are not a transport operator. We do not own or operate vehicles. We do not employ drivers.

The transport agreement — including the fare, the journey, and all obligations — is entirely between you (the passenger) and the driver. Beagle is not a party to that contract.

Your ride is the same as if you had found the driver directly. Beagle simply made the introduction and negotiated the fare.

Once your booking fee is confirmed, Beagle shares the driver's name, WhatsApp number, vehicle details, and plate number with you. You can communicate with your driver directly from that point.

The driver also receives your name and pickup details. You are connected directly — Beagle is not in the loop for the journey itself.

• 5% of the agreed fare ($2 minimum, $5 maximum)
• Charged at booking confirmation via Stripe
• Non-refundable — it is a commitment device confirming to the driver the booking is genuine
• Separate from the fare — you pay the driver directly at the end of the journey
• Beagle's service fee for the matching, negotiation, and coordination

Beagle is not responsible for:

• The conduct of drivers during the journey
• Accidents, delays, vehicle condition, or any incident that occurs during the ride
• Disputes between passenger and driver about fare, service quality, or any other matter
• Events beyond our control (road closures, weather, mechanical failure)

We maintain a driver rating and reliability system, and we remove drivers who repeatedly fall short. But the ride itself is your direct arrangement with the driver.

If something goes wrong with a booking — driver no-show, substitution, conduct issue — message Beagle on WhatsApp. We will:

• Follow up with the driver
• Record the incident
• Take action on drivers who have a pattern of problems (deprioritisation or removal)

We cannot issue refunds on the booking fee, but we will help find you an alternative driver and escalate persistent issues.

Beagle is a UK-registered company. These terms are governed by the laws of England and Wales. Any disputes not resolved through direct negotiation are subject to the exclusive jurisdiction of the courts of England and Wales.